Frequently Asked Questions

What is La Luna Jewelry?

At La Luna, we believe that jewelry is more than just an accessory—it’s a statement of who you are. Each piece is designed to celebrate individuality, elegance, and the beauty of craftsmanship. Whether you're looking for a timeless classic or a modern statement piece, La Luna is here to elevate your everyday.

Our Craftsmanship

We take pride in partnering with skilled artisans from Luzon, Visayas, and Mindanao, blending traditional techniques with contemporary designs. Every piece is carefully handcrafted using high-quality materials, ensuring both beauty and durability. Our jewelry is made to be worn, cherished, and passed down as part of your story.

Our Collection

18K Gold-Plated Jewelry – Stylish, durable, and perfect for everyday elegance.

Philippine Silver Pieces – High-quality silver crafted for a timeless shine.

Lab-Grown Diamonds – Ethical, sustainable, and brilliantly stunning.

Customizable Designs – Create a unique piece that’s truly yours.

The 4 L’s of La Luna

Our brand is built on four core values that guide everything we do:

Luxury – Exquisite craftsmanship and high-quality materials.

Legacy – Honoring generations of jewelers with timeless designs.

Lifestyle – Jewelry designed for modern individuals who appreciate elegance.

Local Impact – Supporting Filipino artisans and making fine jewelry accessible.

Do you offer shipping?

Yes! We offer nationwide shipping within the Philippines. International shipping will be available soon. Once your order is processed, you will receive tracking details via email.

Is La Luna Jewelry hypoallergenic?

Yes! Our pieces are made with high-quality 18K gold-plated stainless steel and Philippine silver, which are nickel-free and hypoallergenic, making them safe for sensitive skin.

How do I take care of my jewelry?

To maintain the beauty of your La Luna jewelry:

  • Avoid direct contact with perfumes, lotions, and harsh chemicals.
  • Remove before swimming, exercising, or showering.
  • Store in a dry, soft pouch or jewelry box when not in use.
  • Clean gently with a soft cloth to restore shine.

How do we customize jewelry?

We offer a customizable design feature where you can create a unique piece that reflects your style. Choose from our available materials, engrave initials or special messages, or collaborate with us to bring your vision to life. Simply reach out to our team, and we’ll guide you through the process!

Have more questions? Feel free to reach out to us, lalunajewelryph.com or lalunejewelry.ph. We’d love to help!

Elevate your everyday with La Luna.

La Luna 45-Day Guarantee

At La Luna, we take pride in the quality and craftsmanship of our jewelry. That’s why we offer a 45-Day Guarantee to ensure your satisfaction.

What’s Covered?

  • Manufacturing Defects – If your piece has any defects in materials or craftsmanship, we’ll replace or repair it at no cost.

  • Tarnish Protection – Our jewelry is designed to last, but if it tarnishes abnormally within 45 days, we’ll provide a free cleaning or exchange.

  • Breakage on Normal Wear – If your jewelry breaks under normal use within the guarantee period, we’ll repair or replace it.

What’s Not Covered?

  • Damage due to mishandling, accidents, or improper care
  • Scratches, dents, or discoloration from regular wear and tear
  • Lost or stolen items

How to Claim?

  1. Send us an email at [your support email] with your order details and a clear photo of the issue.
  2. Our team will review your claim and provide the best solution, whether it's a repair, replacement, or store credit.
  3. Ship the item back to us (shipping fee is on us).

We stand by our jewelry and want you to love every piece you own. If you ever have concerns, we’re here to make it right!